1. Definitions

(1.1) Seller: QCD Holdings Ltd T/A QCD Autocentre Brackley.
(1.2) Buyer: The individual or company contracting with the Seller for the Service Plan.
(1.3) Agreement: The Service Plan Agreement between the Seller and the Buyer.
(1.4) Service Plan: A fixed monthly subscription plan for defined vehicle servicing and associated MOTs.
(1.5) Vehicle: The car, van (up to 3.5 tonnes GVW), hybrid, or EV registered to the Buyer and covered by the Service Plan.

2. Nature of Agreement

(2.1) This Agreement is a pre-payment arrangement for defined servicing and MOTs.
(2.2) The Agreement is not a credit agreement and does not constitute insurance. It is not regulated by the Financial Conduct Authority (FCA).
(2.3) By purchasing or subscribing to a Service Plan, the Buyer accepts these terms.

3. Service Plan Coverage

(3.1) The Service Plan allows the Buyer to spread the cost of servicing over a 24-month period by equal monthly instalments inclusive of VAT.
(3.2) Plans available are Essential, Standard, Full, Hybrid, EV, and Van. Certain specialist, prestige, or high-performance vehicles, or those requiring major service items, may require a custom service plan quote where costs are higher than average.
(3.3) The specific inclusions for each plan are published on the Seller’s website and confirmed at the point of sale.
(3.4) Add-on services such as brake fluid, coolant, air conditioning, or diagnostics are excluded unless purchased separately.
(3.5) Services must be carried out in line with manufacturer schedules or the Seller’s recommended intervals, whichever occurs first.

4. Duration and Eligibility

(4.1) Each Service Plan runs for 24 months from the date of the first payment.
(4.2) The plan entitles the Buyer to the number of services and MOTs included within the chosen plan.
(4.3) The first service or MOT can usually be booked after 6 monthly payments have been made, unless otherwise agreed in writing by the Seller.
(4.4) If a service is required earlier, the Buyer may pay the shortfall before the service is carried out.

5. Payments

(5.1) Payments are collected monthly in advance by Direct Debit or an approved subscription provider.
(5.2) All payments include VAT at the prevailing rate.
(5.3) The Buyer remains responsible for ensuring payments are made on time. Missed payments may result in suspension or cancellation of the plan.
(5.4) If the plan is cancelled and services taken exceed payments made, the Buyer will be liable for the outstanding balance. The Seller reserves the right to recover this as a debt, including reasonable recovery costs.

6. Inclusions

(6.1) Each plan covers labour, standard service parts, oils, and fluids directly associated with the service items listed for that plan.
(6.2) MOTs included within the plan cover the DVSA test fee only for Class 4 cars or Class 7 vans up to 3.5 tonnes GVW.
(6.3) Hybrid and EV services include system checks (e.g. high-voltage battery, cooling, and safety systems) where specified in your chosen plan.
(6.4) Services are delivered in accordance with the Seller’s service standards and manufacturer guidelines where applicable.

7. Exclusions

(7.1) The Service Plan does not cover:

• Wear and tear items including tyres, brake pads, brake discs, clutches, exhausts, batteries, wiper blades, bulbs.

• Major service items such as spark plugs and glow plugs.

• Accidental damage, bodywork, glass, or cosmetic repairs.

• Additional service items recommended by the manufacturer not listed in the plan.

• Specialist, prestige, or high-performance vehicles and non-standard modifications (these may require a custom quote).

• Non-standard or performance parts and fluids.

• MOT re-tests following a failed MOT.

• Fluid or oil top-ups between services.

• Diagnostic investigation for unrelated faults.

• Recovery, breakdown cover, or courtesy cars unless purchased separately.

(7.2) Any work outside the agreed plan will be quoted and charged separately.

8. Cancellation and Refunds

(8.1) The Buyer has a 14-day cooling-off period from the date of confirmation. If cancelled within this period and no services have been taken, a full refund will be issued.
(8.2) After the cooling-off period, the Buyer may cancel at any time by giving 30 days’ written notice.
(8.3) Refunds are calculated as: total payments made, minus the full retail value of any services/MOTs carried out, minus an administration fee of £50 + VAT.
(8.4) If services taken exceed payments made, the Buyer must pay the outstanding balance before cancellation is confirmed.
(8.5) Refunds are processed within 14 working days of cancellation approval.

9. Transfer of Plan

(9.1) The Service Plan is linked to the Vehicle.
(9.2) If the Buyer changes vehicle, the unused balance may be transferred to the new vehicle provided it is eligible.
(9.3) The plan may also be transferred to a new owner if the Vehicle is sold, subject to the Seller’s approval. No cash alternative is provided.

10. Buyer’s Responsibilities

(10.1) The Buyer must present the Vehicle for servicing at the recommended intervals.
(10.2) Failure to attend booked services does not entitle the Buyer to a refund or replacement service outside the plan term.
(10.3) The Buyer must notify the Seller of any change to contact details or vehicle ownership.

11. Seller’s Rights

(11.1) The Seller reserves the right to vary plan structures or prices upon renewal. Monthly fees remain fixed for the duration of the 24-month plan.
(11.2) The Seller may suspend or terminate the plan if payments are missed, services are misused, or the Vehicle is modified outside manufacturer specifications in a way that makes the plan unworkable.
(11.3) The Seller may pass on any increases in statutory charges, including MOT test fees, environmental levies, or VAT.

12. Liability and Force Majeure

(12.1) The Seller will not be liable for indirect, incidental, or consequential loss or damage.
(12.2) The Seller’s total liability is limited to the total fees paid under the Service Plan.
(12.3) The Seller shall not be liable for failure or delay in performance caused by events outside its reasonable control, including supply chain issues, staff shortages, pandemics, or strikes.

13. Complaints

(13.1) Complaints should be submitted to info@qcdauto.co.uk.
(13.2) If a complaint cannot be resolved internally, the Buyer may refer it to the Motor Ombudsman or Trading Standards.

14. Governing Law

(14.1) This Agreement is governed by the laws of England and Wales.
(14.2) Disputes shall be subject to the exclusive jurisdiction of the English courts.