Q: What services do you offer at QCD Autocentre Brackley?

A: We offer a wide range of services including vehicle servicing, MOT testing, repairs, brake checks, tyre fitting, wheel alignment, alloy wheel refurbishment, hydro dipping, and more. We also provide subscription services like the QCD+ Premium Membership and warranty plans through Warranty Assist.

Q: What are your opening hours?

A: Our opening hours are:

• Monday to Friday: 8:00 AM – 4:30 PM

• Saturday: Closed

• Sunday: Closed

• Bank Holidays: Closed

Q: How can I book an appointment?

A: You can easily book an appointment by calling us at 01280 731 668 or using our online booking system.

Q: What is the QCD+ Premium Membership?

A: The QCD+ Premium Membership is a subscription service that offers exclusive benefits to help you save on vehicle maintenance and services. Members enjoy discounts such as 20% off labour, 15% off parts, £5 off MOTs, free collection and delivery (within 15 miles), free health checks, free diagnostics, and more. You can choose between monthly and annual membership plans.

Q: How do I sign up for QCD+ Premium Membership?

A: You can sign up online through our website or by contacting us directly. We offer both monthly and annual payment options. Simply fill out the membership registration form, select your plan, and start enjoying the benefits immediately.

Q: How does the QCD+ Premium Membership cancellation policy work?

A: You can cancel your membership at any time through our website. However, for monthly plans, if you cancel within the first 6 months of your subscription, the membership will become void and all benefits will be revoked immediately. If services have already been used during this time, we reserve the right to charge for any benefits received. For annual plans, a 30-day notice is required before renewal to cancel.

Q: Are there any refunds for unused membership time?

A: No, membership fees are non-refundable. Once a membership has been cancelled, you will retain access to benefits until the end of the current billing period, but no pro-rata refunds will be issued for unused services.

Q: Are there any restrictions on the use of membership benefits?

A: Yes, a Fair Usage Policy applies to certain benefits. For example, free diagnostics are limited to 1 hour per visit and can only be used once every 3 months. Additionally, free collection and delivery are limited to one service per month. Full details are outlined in our Fair Usage Policy.

Q: What happens if I cancel my membership after using services?

A: If you cancel within the first 6 months and have used services that applied membership benefits, QCD Autocentre Brackley reserves the right to charge for those services up to their full value.

Q: Can I transfer my membership to another vehicle?

A: No, membership benefits are tied to the vehicle registered with the account. If you change vehicles, you’ll need to notify us and request a membership transfer, which is subject to approval.

Q: What happens if I miss a payment?

A: Missed payments may result in suspension or cancellation of your membership benefits. To reinstate your membership, any outstanding payments must be made in full. If you're experiencing issues with payment, please contact us to resolve them as soon as possible.

Q: Do I get discounts on all services with the membership?

A: Yes, as a QCD+ Premium Member, you receive 20% off labour and 15% off parts on all services we offer, including servicing, repairs, and MOTs. However, discounts may not apply to certain high-cost repairs or modifications.

Q: How often do I need an MOT?

A: Every vehicle over 3 years old is legally required to have an MOT test annually to ensure it meets safety and environmental standards.

Q: What happens if my vehicle fails the MOT?

A: If your vehicle fails the MOT, we will provide you with a detailed report and offer a free retest within 10 working days once the necessary repairs have been completed.

Q: Do you offer full and interim servicing?

A: Yes, we offer both full and interim vehicle servicing. Full services are recommended annually, while interim services are ideal every 6 months or 6,000 miles, especially for high-mileage drivers.

Q: What is Warranty Assist?

A: Warranty Assist provides extended warranty coverage for vehicles, protecting against mechanical and electrical faults. It’s available for vehicles up to 15 years old or 150,000 miles.

Q: What does Warranty Assist cover?

A: Warranty Assist covers major mechanical and electrical components such as the engine, gearbox, braking systems, and more. Optional upgrades include coverage for air conditioning, emissions components (DPF, EGR), and wear and tear.

Q: How do I make a warranty claim?

A: To make a warranty claim, contact us at QCD Autocentre Brackley. We will assess the issue and either perform the repair or guide you through the claim process with Warranty Assist.

Q: Do I need to service my vehicle regularly to maintain Warranty Assist coverage?

A: Yes, regular vehicle servicing, in line with the manufacturer’s recommendations, is required to maintain your Warranty Assist coverage.

Q: What tyre services do you offer?

A: We offer a variety of tyre services including tyre fitting, wheel balancing, 3D wheel alignment, and puncture repair.

Q: Can I order tyres online?

A: Yes, you can browse our range of tyres online and place your order via our tyre ordering page. Once ordered, you can schedule a fitting at a time that suits you.

Q: How often should I check my tyre pressure?

A: Tyre pressure should be checked once a month and before long journeys. Properly inflated tyres improve fuel efficiency and prolong tyre life.

Q: Do you offer diamond cutting or powder coating for alloy wheels?

A: No, we only offer front-face alloy wheel refurbishment. We do not provide diamond cutting or powder coating services.

Q: How long does alloy wheel refurbishment take?

A: Refurbishment typically takes 1 to 2 days, depending on the extent of the damage.

Q: Is there a guarantee on alloy wheel refurbishment?

A: Yes, we offer a 12-month guarantee on all alloy wheel refurbishment work.

Q: What is hydro dipping?

A: Hydro dipping, also known as water transfer printing, is a process where patterns are applied to 3D surfaces, such as vehicle parts, to create custom designs. Popular patterns include carbon fibre, camouflage, and wood grain.

Q: What can be hydro dipped?

A: Hydro dipping can be applied to a variety of vehicle parts such as wheels, interior trim, engine covers, and more. We also offer hydro dipping for personal items like helmets and accessories.

Q: How durable is hydro dipping?

A: Hydro-dipped parts are coated with a clear protective layer, making them resistant to wear and tear. With proper care, hydro-dipped parts can last for years.

Q: How do I know if my brakes need replacing?

A: Signs that your brakes need replacing include squeaking or grinding noises, a soft or spongy brake pedal, and reduced braking power. If you notice any of these signs, contact us for a brake check.

Q: Do you offer a free brake check?

A: Yes, we offer a free brake check where our technicians will inspect your brake pads, discs, and fluid levels to ensure your braking system is functioning properly.

Q: What is the BrakeSure programme?

A: BrakeSure is our lifetime brake pad replacement scheme. After an initial optimisation of your braking system, we offer free like-for-like brake pad replacements for as long as you own the vehicle.

Q: Do you offer any promotions or discounts?

A: Yes, we regularly offer discounts and promotions on services such as vehicle servicing, MOTs, and tyre fitting. You can view our current offers on our Exclusive Offers page.

Q: How can I stay updated on offers?

A: Sign up for our email newsletter to receive the latest offers and promotions straight to your inbox.

Q: Where can I purchase a QCD Gift Card?

A: QCD Gift Cards can only be purchased online through our website.

Q: What are the available denominations for the Gift Card?

A: Gift Cards are available in £25 increments, ranging from £25 to £300.

Q: What can the Gift Card be used for?

A: Gift Cards can be redeemed for vehicle servicing, repairs, MOTs, and other services at QCD Autocentre Brackley, but cannot be used for subscription products like QCD+ Premium Membership, WarrantyAssist, or the Service Plan.

Q: How do I redeem a Gift Card?

A: Gift Cards can be redeemed by providing the unique code received via email at checkout online or in-branch. The full value of the card must be used in a single transaction.

Q: Can the Gift Card be used for multiple transactions or partial redemptions?

A: No, the Gift Card must be redeemed in full in a single transaction. Any remaining balance cannot be carried forward or transferred.

Q: Can Gift Cards be used for subscription services?

A: No, Gift Cards cannot be used for subscription services such as QCD+, WarrantyAssist, or QCD Service Plans.

Q: Can multiple Gift Cards be used in one transaction?

A: Yes, multiple Gift Cards can be combined for a single transaction, provided the total covers the full cost of the service or product. No remaining balance will be carried over.

Q: Does the Gift Card expire?

A: No, QCD Gift Cards have no expiration date and can be used at any time.

Q: Can I get a refund for a Gift Card?

A: Gift Cards are non-refundable, including both used and unused portions. Lost or stolen gift cards cannot be refunded or replaced.

Q: Can Gift Cards be transferred to another person?

A: No, QCD Gift Cards are non-transferable and can only be used by the person with access to the email containing the unique code.

Q: What is the QCD Service Plan?

A: The QCD Service Plan is a convenient way to spread the cost of routine servicing and MOTs into fixed monthly payments over 24 months. It helps you avoid large one-off bills and protects you against future price increases.

Q: What’s included in the Service Plan?

A: Each plan covers scheduled servicing items as per your vehicle type, including labour, parts, oils and fluids. MOT test fees are also included if your plan specifies them.

Q: What’s not included in the Service Plan?

A: The plan does not cover wear-and-tear parts (such as tyres, brakes, clutches, exhausts, bulbs, wipers, or batteries), MOT re-tests, recovery, breakdown cover, courtesy cars, or diagnostic work for unrelated faults.

Q: When can I book my first service?

A: Because the plan is paid monthly, you can book your first service or MOT after 6 monthly payments have been received. If you need a service sooner, you can pay the difference upfront at the time of booking.

Q: How do I sign up for the Service Plan?

A: You can subscribe online through our website or speak to our team in-branch. We’ll help you choose the right plan for your vehicle.

Q: How do I pay for the Service Plan?

A: Payments are collected monthly in advance by Direct Debit or an approved subscription provider, making it simple and hassle-free.

Q: Can I cancel my Service Plan?

A: Yes, you can cancel at any time after the 14-day cooling-off period. Refunds are calculated based on payments made, minus the cost of any services already taken, and subject to a £50 + VAT administration fee.

Q: What happens if I miss a payment?

A: If a payment is missed, your plan may be suspended or cancelled. If services have already been taken, you’ll need to pay any outstanding balance in full.

Q: What if my vehicle needs work that isn’t covered?

A: If additional repairs are required, we’ll provide you with a full quote before carrying out any work. You’ll only pay for items outside the plan.

Q: Can I transfer my Service Plan if I sell my car?

A: Yes, your plan can be transferred to the new owner (with our approval) or moved to another eligible vehicle you own. This can also add value when selling your car.

Q: What happens if I change my vehicle during the plan period?

A: We can transfer the unused balance of your Service Plan to your new car, van, hybrid or EV, provided it’s eligible. Speak to our team to update your plan.

Q: Who carries out the service work?

A: All work under the QCD Service Plan is carried out by our qualified technicians at QCD Autocentre Brackley, following manufacturer guidelines and QCD’s high service standards.

Q: What Fleet Services do you offer?

A: QCD Autocentre provides full fleet maintenance, including routine servicing, repairs, MOTs, tyre services, and more. We cater to businesses of all sizes.

Q: Can you tailor services for different fleet sizes?

A: Yes, we offer flexible service packages based on your fleet size and business needs. We work with small to large fleets to ensure efficient maintenance and servicing.

Q: Do you offer discounts for fleet customers?

A: Yes, we provide discounted rates for fleet services. Larger fleets benefit from more competitive pricing. Please contact us for a customised quote.

Q: What industries do you serve with fleet services?

A: We serve a wide range of industries, including logistics, delivery services, corporate fleets, leasing companies, and more.

Q: Do you offer scheduled maintenance for fleet vehicles?

A: Yes, we offer scheduled maintenance that help keep your fleet running smoothly. Regular maintenance ensures safety and reduces the risk of major repairs.

Q: Do you offer collection and delivery for fleet vehicles?

A: Yes, we provide collection and delivery services for fleet vehicles within our service area, minimising disruption to your business.

Q: What happens if a fleet vehicle breaks down unexpectedly?

A: We offer priority service for fleet customers in the event of unexpected breakdowns. Contact us for fast repairs to minimise downtime.

Q: Do you provide MOTs for fleet vehicles?

A: Yes, we provide MOT testing to ensure that all fleet vehicles are roadworthy and meet legal standards.

Q: How can I sign up for fleet services?

A: To sign up for fleet services, contact our team directly. We will arrange a consultation to discuss your specific needs and offer tailored solutions.

Q: What payment options are available for fleet services?

A: We offer flexible payment options, including monthly invoicing, direct debit, and payment upon completion of services.

Q: How can I contact you if I have more questions?

A: You can reach us at 01280 731 668 or via email at info@qcdauto.co.uk. We are happy to assist with any questions or service bookings.